14-Day Refund Policy
At Lilac Fig Prints, your satisfaction is our top priority. We want you to shop with confidence, knowing that you have the option to request a refund under certain conditions. Please read our refund policy carefully to understand your rights and responsibilities.
Eligibility for a Refund:
- You may be eligible for a refund if you meet the following criteria:
- You have made a purchase on our website.
- Your purchase falls within the last 14 days.
- You have a valid reason for requesting a refund (e.g., product defects, delivery issues, dissatisfaction with the product).
Non-Eligibility for a Refund:
- Refunds are not available for digital downloads, as they are covered by our “No Refund Policy for Digital Downloads.” (Please refer to our separate policy for digital downloads).
How to Request a Refund:
- To initiate a refund request, please contact our customer support team at support@lilacfig.com within 14 days of your purchase.
- Provide the following information in your refund request:
- Your order number.
- The reason for your refund request.
- Any relevant supporting documentation, such as photos of damaged products (if applicable).
- Our customer support team will review your request and respond to you within 3 business days. If your request is approved, we will guide you through the return process.
Refund Process:
- If your refund request is approved, we will process your refund using the same payment method you used for the original purchase. Please allow 7-10 business days for the refund to reflect in your account.
Exceptions:
- In some cases, we may offer store credit as an alternative to a refund.
- We reserve the right to decline refund requests that do not meet the eligibility criteria or that violate our store’s terms of use.
By shopping at Lilac Fig Prints, you agree to abide by this refund policy. We are committed to providing exceptional customer service and addressing any issues or concerns promptly and fairly.
If you have any questions or require further assistance, please do not hesitate to contact our customer support team at: support@lilacfig.com.
Thank you for choosing Lilac Fig Prints for your shopping needs.
