Lilac Fig Prints 14-Day Refund Policy

At Lilac Fig Prints, your satisfaction means everything to us. We stand by the quality of our art prints and want every customer to feel confident in their purchase. Please review our policy carefully to understand when refunds apply and how to request one. All refunds and returns are processed by Lilac Fig LLC dba Lilac Fig Prints.

Eligibility for Refunds (Physical Products Only)

You may request a refund for eligible physical items (e.g., framed or canvas prints) if:

• Your order was placed within the last 14 days.
• You purchased directly through our official website, lilacfigprints.com.
• You have a valid reason for your request, such as:
  • The item arrived damaged or defective.
  • You received the wrong item.
  • There was a shipping or delivery issue beyond your control.
  • You are dissatisfied due to a quality issue inconsistent with the product description.

Non-Refundable Items

• Digital Downloads: All digital print files are final sale and non-refundable due to the instant-access nature of these products.
  For help with download issues or file access, please contact our team — we’re happy to assist with replacements or troubleshooting.
• Custom Orders or Personalized Prints: These are made to your specifications and are not eligible for refunds unless they arrive damaged or defective.

How to Request a Refund

To begin your refund request:

1. Contact our support team within 14 days of delivery at support@lilacfigprints.com.
2. Include:
   • Your order number.
   • The reason for your refund request.
   • Clear photos of the product or packaging if damaged.

Our team will review your request and respond within 3 business days.

Return & Refund Process

• If your refund is approved, we’ll issue a return authorization and provide return instructions.
• Once the returned item is received and inspected, your refund will be processed to the original payment method within 7–10 business days.
• In some cases, we may offer store credit or a replacement item instead of a refund — whichever best fits your situation.

Additional Notes

• Refunds may be denied if items are returned in used, altered, or damaged condition (unless damaged during shipping).
• Unauthorized returns or returns sent without approval may not be accepted.
• We reserve the right to modify or update this policy at any time to reflect changes in our products or services.

Need Help?

Our team — and our 24/7 AI Assistant — are always here to help.
For quick support on orders, downloads, or product concerns, visit our Help Center or email us directly at support@lilacfigprints.com.

We’re Here Because Art Matters

Every piece at Lilac Fig Prints is crafted to inspire connection and creativity. If something isn’t right, we’ll do everything we can to make it right.

Thank you for supporting and choosing Lilac Fig Prints.