Help Center

Quick Links

Order & Shipping

Digital Downloads

Product Questions

Returns & Exchanges

Artist Collaborations

Press & Partnerships

Order & Shipping

Once your order is confirmed, we’ll process it within 1–2 business days if it’s a physical product, and you’ll receive a tracking link as soon as it ships. For digital downloads, you’ll get instant access via email and your account page.

Most framed canvas and print orders ship in 3–5 business days. You’ll get a tracking email the moment your order heads out.


  • USA: 3–7 business days after dispatch
  • International: 7–14 business days
  • Canada: 5–10 business days

Yes, expedited options appear at checkout when available for your address and items.

If your order hasn’t shipped, email support@lilacfigprints.com with the correct address and order number. We’ll confirm if we can intercept it.

Check spam/promotions. Still nothing after 24 hours? Contact us and we’ll re-send it.

Check with household members, neighbors, your building office, and any alternate delivery spots. If it still hasn’t turned up after 48 hours, contact us.

Digital Downloads

Your instant-download prints are available immediately after purchase. You’ll receive an email with a download link, and you can always access it via your account. These high-resolution files are optimized for printing at home or at your favorite print lab.

Immediately after purchase we email a download link. You can also find all past downloads in My Account → Downloads.

Most artworks include high-resolution JPG/PNG in multiple aspect ratios for common frames and print sizes. The product page lists the exact formats.

Yes. Our files are optimized for home printers and professional print labs.

Because files are delivered instantly, digital purchases are non-refundable. If a file is corrupted or you got the wrong one, we’ll replace it.

Downloads are for personal use only (home decor, gifts). For licensing/commercial use, contact support@lilacfigprints.com.

No problem—log in to My Account → Downloads or email us for a refreshed link.

Product Questions

Have questions about framing, materials, or uploading your own artwork? We’re glad to help. Our collection includes both ready-to-ship pieces and digital downloads — let’s make sure you pick the best option for your space.

  • Framed Canvas: archival canvas, pigment inks, gallery-grade frames
  • Art Prints: premium matte paper, long-lasting pigment inks
  • Frames: solid wood (varies by style)

We calibrate to industry standards, but screens vary. Expect a close match with natural variation.

Our pieces arrive ready to hang. Use picture hooks rated for the weight; avoid direct sunlight and excessive humidity.

Yes, email your preferred size and the artwork title to support@lilacfigprints.com along with your specifications and we’ll quote custom sizing.

Check the product page gallery for mockups. If you need a specific frame preview, ask and we’ll help.

Returns & Exchanges

For physical products, we accept returns within 14 days of delivery in original condition and packaging.

Email support@lilacfigprints.com with your order # and reason. We’ll send you return instructions.

We’ll provide a label for items that arrive damaged or defective. For change-of-mind returns, return shipping may apply.

Please email us within 7 days with your order # and photos of the packaging and damage. We’ll replace it right away.

Digital files are non-returnable, but we’ll promptly replace any file issues.

Artist Collaborations

We’re always looking to partner with creative minds who share our vision of art that connects. If you’re an artist interested in being featured in the Lilac Fig Prints collection, we’d love to hear from you.

We’d love to see your work. Email hello@lilacfigprints.com with a short bio, portfolio link, and the type of collaboration you’re seeking.

Press & Partnerships

Whether it’s media coverage, brand partnerships, or influencer collaborations — we’re open to exciting opportunities that align with our values.

Contact hello@lilacfigprints.com for brand assets, samples, and interview requests.

Designers, stagers, and hospitality projects: email sales@lilacfigprints.com for tiered pricing and curated packs.

We partner with creators whose audience loves interiors and art. Pitch us at affiliates@lilacfigprints.com (include links and stats).

Yes—share your quantities, timeline, and destination at sales@lilacfigprints.com.

Still Have Questions?

Our assistant is available for instant support 24/7 and can handle order lookups, download access, and general FAQs.
For personalized assistance, email support@lilacfigprints.com and a team member will reply within business hours (Mon–Fri, 9 AM–5 PM PST).
Include your order number and a brief description of your issue — it helps us help you faster.

“Art isn’t just made — it’s shared. At Lilac Fig Prints, your story matters just as much as our designs. Thank you for being part of our creative journey.”